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Why connect your online shop to your CRM?

A shop follows the buyer up to the order, a CRM for the years after. When the two are connected, every order becomes part of a customer's history.

Published: · By the HelloTeam CRM team

What you gain

  • One buyer, one record, however often they buy.
  • Targeted email to people who bought from a product category.
  • An order lands in the pipeline as a deal, a complaint at the helpdesk as a ticket.

How to connect them

Most shop engines (WooCommerce, Shopify, ShopRenter, UNAS) can send an order webhook. HelloTeam takes them on one signed endpoint, and the same order sent several times is recorded once.