Support ticket
A support ticket is a recorded customer request, with its own number, status, owner and deadline.
Updated:
Explanation
Instead of a shared inbox, a ticket system shows who is handling a request, what comes next and which request has waited too long.
Tickets often come with a promised response time (SLA).
How HelloTeam does it
HelloTeam's Helpdesk module opens tickets from mail to a support mailbox, website chat and the portal, with promised times and saved replies.
Module: Helpdesk (€7.90 / month).