How do I handle support email with tickets?
Mark a support mailbox: every incoming email opens a ticket or joins an existing conversation, with an owner and a promised time. HelloTeam's Helpdesk module puts website chat and the customer portal in the same queue.
Updated:
How it works
- One live ticket per conversation.
- Promised times are stamped when a ticket opens, by priority.
- Saved replies and internal notes the customer never sees.
- In the portal a customer sees their own tickets.
Which module?
Module: Helpdesk (€7.90 / month).
Questions
Can AI answer in the website chat?
Yes, if your company's AI is set up: it answers only from the public knowledge base and products, and hands over to a colleague when it does not know.