How do I measure customer satisfaction (NPS)?
Send a one-question NPS survey after a purchase or service, and follow up weak answers the same day. HelloTeam's Surveys module asks by email, writes the answer to the contact and notifies the owner on a 0-6 answer.
Updated:
Good practice
- Do not ask the same customer too often: HelloTeam waits 90 days by default.
- Opening a link must not count as an answer: mail scanners open every link.
- Send the review link to everybody, not only the happy ones.
Which module?
Module: Surveys (€4.90 / month).
Questions
Can an automation send it?
Yes, for example after a deal is won, with the automation's survey step.