How do I connect the CRM to other systems with the API and webhooks?
Use the REST API with a scoped API key to read and write; when the other system needs to know about an event straight away, set up a webhook. HelloTeam's webhooks are signed, retried and logged.
Updated:
Which one when
| REST API | Webhook | |
|---|---|---|
| Who starts it? | The other system asks | The CRM announces the event |
| Good for | Fetching and creating data | Instant notification |
| Authentication | API key, with scope | A signature in the header |
Polling works too: the event feed endpoint returns recent events with a cursor, thirty days back.
Questions
Is there documentation?
Yes, a machine-readable OpenAPI description at /api/v1/openapi.json.
Is the API on the free plan?
No: API keys come with a paid plan.